GENERAL TERMS OF SERVICE

The Platform allows you and others to create, view, interact with, and share online competitions and challenges.

It is important for us that the Platform is a safe place, so people can be who they are and have fun. To achieve this, we use a mix of technology (including through automated means), human moderation, and reports from our users to identify infringements of and enforce these Terms and our Community Policy to protect you and all our users.

We don't charge you a fee to use most of the features of the Platform. Instead, some individuals and businesses pay us to use the Platform for advertisements and employee engagements.

Information on how we use data that we collect about you can be found in our Privacy Policy.

To access the Platform, you must create an account with Chall. We may offer different types of accounts.

When you create an account, your account details will sync across the Platform, including across each Chall app. For example, when you create an account via Chall, you will be able to access any other Chall apps available in your country using that account. Your account details, content, and Platform settings (including your privacy settings), and any changes you make, will also sync across each Chall app.

When you create an account to access and use the Platform, you must provide accurate and up-to-date information about yourself (such as your date of birth). You agree to maintain and promptly update your details if they change.

It is important that you take reasonable steps to keep your account password confidential and that you do not disclose it to any third party. If you know or suspect that any third party knows your password or has accessed your account, please let us know straight away on support@chall.no.

You can only use the Platform if you are 13 years of age or older. We monitor for underage use, and we will terminate your account if we reasonably suspect that you are underage or are allowing someone underage to use your account.

As a user on the Platform, you can

- create and share challenges and competitions,
- participate in challenges and competitions hosted by yourself or others, and share contributions,  
- cheer for participants in challenges and competitions,
- interact with other users, and
- use the features made available to you at any given time.

The permission we give to you:

- is limited to what we have said we will allow in these Terms,
- is only for you,
- cannot be given to anyone else by you, and
- can be withdrawn for the reasons allowed in these Terms and other referenced documents.

You cannot create, post, share, link to or otherwise interact with content in breach of these Terms, including without limitation with respect to our Community Policy.

In any event, you must not use the Platform to:

- do anything illegal (this includes posting or distributing illegal content);
- do anything that violates applicable anti-money laundering, counter terrorist financing, export controls and economic sanctions laws or regulations applicable both in the country you are in and Norway;
- engage with minors in an exploitative or inappropriate way;
- undermine the Platform’s operations or security;
- engage in inauthentic commercial behaviors such as operating spam or impersonation accounts or by any other means further detailed in our Community Policy;
- submit reports, notices or complaints which are manifestly unfounded;
- extract any data or content from the Platform using any automated system or software that is not provided by Chall or approved in writing by Chall; oruse or attempt to use another user’s account without authorization.

You must also not post or otherwise distribute any content on the Platform which:

- infringes anyone else’s rights (such as intellectual property, privacy and/or personality rights of living or deceased people);
- constitutes, encourages, or provides instructions for a criminal offence, or dangerous activities that may lead to serious injury or death or self-harm;
- spreads harmful misinformation such as misinformation that incites hate;
- contains a threat of any kind or which intimidates or harasses others, including posting any material that is intended to mock, humiliate, embarrass, intimidate, or hurt an individual;
- is obscene, pornographic or which promotes sexually explicit material (e.g., by linking to adult or pornographic websites);
- is hateful or inflammatory;
- contains or promotes violence or discrimination based on race, ethnicity, national origin, religion, caste, sexual orientation, sex, gender identity, serious disease, disability, immigration status or age; or
- otherwise contains harmful content (such as content that causes physical, mental, or moral detriment to minors).

You can report suspected illegal content or content which otherwise breaches these Terms or our Community Policy through the reporting functionalities provided on the Platform or to support@chall.no.

You may add music to your content.

Music may be included in your content using the Platform features made available to you. When using this music, you confirm and agree to adhere to the Music Terms.

If you add music to your content in another way than adding the music which is made available through the Platform, you bear the full responsibility for making sure that you have the necessary rights to publish the music you use. Since Chall will not be able to check which rights you have to the music, that means that you must ensure that your rights to the music you add to your content includes a right to allow Chall and other users on the Chall platform to make copies of the music available as your content is being shared across other channels.  

Therefore, when adding music by other means than through using the features made available to you through the Platform, you agree to indemnify and hold Chall and any other third parties harmless from any claims from the owners or other right holders of such music for breach of their intellectual property rights, or other rights.

We don’t own your content. If you are the owner of the intellectual property rights in the content that you make available on the Platform, then nothing in these Terms changes that.

If you do not own the content that you make available on the Platform, you are responsible for making sure that you have the necessary permits and approvals from the ones who do own the content to make it available on the Platform. If you share something you found on the Platform, we have already obtained the necessary approvals for you, just like you do for others by adhering to these Terms.

If we are notified that you breach someone else’s intellectual property rights by posting content on the Platform, we may remove both the content and your user profile in accordance with the Community Policy.

It is important that you understand what happens to the content that you create, post or share on the Platform:

- You are responsible for the content that you make available on the Platform, and you should have all the rights needed to create, post or share content on the Platform.
- When you create, post, or share content via one Chall app, that content may be automatically posted and shared across other Chall apps. For example, when you post a video on Chall on iOS, that video will also be posted and available on Chall on Android.
- We review content proactively and reactively. To do this we deploy a combination of technology and human moderators. If you have questions about the specific means we use for this purpose, please reach out at support@chall.no.
- We may remove or restrict access to any content, including yours, if we reasonably believe (i) it is in breach of these Terms (including any of the terms or policies referred to herein); or (ii) it causes harm to us, our users or other third parties. Our Community Policy sets out how content might be removed or restricted on the Platform.
- If we remove or restrict access to your content, we will notify you without undue delay and state the reasons for our decision, unless it is not appropriate for us to do so (for example, we are legally prevented from doing so).
- If you think we have made a mistake in removing or restricting access to your content, you can appeal by reaching out at support@chall.no.When you post content, please make sure to adhere to the Community Policy.

To make the content you publish on the Platform available for others, we need certain rights from you (called a license). The details of these licenses are set out below.

By creating, posting, or otherwise making content available on the Platform, you grant to Chall a:

- non-exclusive (which means that you can license your content to others),
- royalty-free (which means that we don’t pay you for this license),
- transferable (which means that we can give the rights you give us to someone else),
- sub-licensable (which means that we can license your content to others, e.g., to service providers that help us to provide the Platform or to trusted third parties that have entered into agreements with us to operate, develop and provide the Platform) and
- worldwide (which means that the license applies anywhere in the world)

License to use your content, including to reproduce (e.g., to copy), adapt or make derivative works (e.g., to translate and/or create captions), perform and communicate your content to the public (e.g., to display it), for the purposes of operating, developing, and providing the Platform.

You also grant to each user of the Platform a non-exclusive, royalty-free, worldwide license to access and use your content, including to reproduce (e.g. to copy, share or download), adapt or make derivative works (e.g. to include your content in their content) perform and communicate that content to the public (e.g. to display it or share it on other platforms) using the features and functions of the Platform for entertainment purposes, subject to your Platform settings.

When participating in a challenge or contribution, you grant to the host of that challenge or competition a non-exclusive, royalty-free, worldwide license to access and use the content you make available as a contribution or participation of that challenge or competition. The license includes the right to reproduce (e.g., to copy, share or download), adapt or make derivative works (e.g., to include your content in their content) perform and communicate that content to the public for any purpose, including for commercial purposes (e.g., to display the content within and outside the Platform in connection with ads and commercials etc.), always in compliance with these terms and the Community Policy.

Your licenses to Chall and to users end when you close your account or when you or we remove your content from the Platform in accordance with these Terms. However, due to the nature of the Platform and our legal obligations, the license granted will continue after you have removed your content (including by way of terminating your account) to the extent that:

- you have allowed other users of the Platform to use or reuse your content (for example by making a contribution to a challenge or competition hosted by someone else, or by making available download or share functionalities); or
- we are obliged to store or process your content for legal reasons.

Chall may use your content to train algorithms and software, for recognizing patterns in text, images, videos, and content in other forms.

If you choose to submit comments, ideas, or feedback to us, you agree that we are free to use them for the purposes of operating, developing, improving and providing the Platform without compensation to you.

As a host of a challenge or competition on the Platform, you have the sole responsibility for the challenge or competition you are hosting. When doing so, you must comply with the Community Policy.

Chall provides a platform for you to easily host the challenge or competition, but all management and handling needed, including disqualifying, announcing winners, providing prizes, defining rules and settings for your challenge or competition etc. must be done by you. That also means that you bear the sole responsibility for making sure that the challenge or competition is handled fairly, even if a winner may be proposed by Chall’s algorithms.

When you host a challenge or competition on the Platform, you therefore also accept to indemnify and hold Chall harmless from all claims that may be raised against Chall in relation to the challenge or competition hosted by you.

For example, and without limiting the generality of the foregoing, that means that you shall indemnify and hold Chall harmless if someone claims Chall for damages caused by your inability to fulfill your promises. That may happen if you fail to deliver prizes to winners of challenges, if you select winners in a way that may be in breach of fair business practice regulations in your jurisdiction, or a range of other situations.

When hosting a challenge or competition, you must select a set of disclaimers / terms that apply to your challenge and competition. These terms will apply to all participants in addition to these Terms, including the policies and terms linked to herein. You may use the standard disclaimer made by Chall, which is meant to make it less risky to host your own challenge and competition compared to not having a disclaimer. However, it is important that you read the disclaimer before you use it, as it may impose extra obligations on you as a host compared to writing your own.

Even though Chall does provide a standard disclaimer for challenges and competitions, Chall does not provide legal, tax or business advice. Hence Chall shall have no extra liability whatsoever for what may or may not happen with the challenge or competition because of your usage of the standard disclaimer. Hosting the challenge and competition is solely your responsibility, also when you use the standard disclaimer.

If you use a different disclaimer, or no disclaimer at all, for your challenge or competition, Chall shall still have no responsibility for the damages that may be caused to the participants or others of the challenge or competition may suffer. Therefore, by hosting a challenge or competition on the Platform, you agree to indemnify and hold Chall harmless from and against any such claims that may be raised against Chall by you or any third parties.

The Platform exists for you to have a place to encourage and be encouraged to active participation. This is meant to be inclusive and fun for everyone.

It is important to note that you may find challenges and competitions on the Platform that are not fit for everyone. Some challenges and competitions may even be dangerous without the right skills and experience. Therefore, it is important that you always carefully consider whether participating in a challenge or competition on the Platform is the right thing for you.

If you do select to participate in a challenge or competition, you do so solely at your own risk. That means that neither Chall, nor the host of the challenge or competition, shall have any liability whatsoever for any damage caused to you for participating in a challenge or competition.

Most challenges and competitions hosted on the Platform are created by other users. Chall has no responsibility for these challenges and competitions, neither with respect to how they are presented, nor with the way they are managed. That means that if you think a host does not treat you fairly, or if the host otherwise does not do what they have promised (e.g., provide you with prizes if you are announced a winner), this is the host’s responsibility, and not ours.

However, all hosts shall always adhere to the Community Policy, which sets guidelines for the hosts’ usage of the Platform. If you think the host is in breach of the Community Policy we would love to know, so we can bring it up with the host. We do have the possibility to impose consequences on the host for breach of the Community Policy, but whether we do so is entirely up to Chall.

Chall will never be responsible for fixing the hosts mistakes. For example, if a host has promised to give away a prize, but fails to do so, that is the sole responsibility of the host, and not Chall.

If you participate in a challenge or competition on the Platform, the host may use your content for any purpose without limitation, and without paying you anything. The host may choose not to do so, but by participating in a challenge or competition on the Platform, you still accept to Chall that the host may do so. This is to ensure that Chall can legally offer the features made available to hosts of challenges and competitions on the Platform.

When you participate in a challenge or competition on the Platform, the host may be given access to
your contact details (like e-mail address) for the purpose of contacting you in connection with the
specific challenge or competition to which you have contributed.

The host may only use your contact details for the purpose of communicating regarding the challenge
or competition. This may, for example and without limitation, be relevant if you are the winner of a
prize, or if you have been disqualified.

You may end your relationship with Chall at any time by simply closing your account and stopping your use of the Platform. This is done from your user profile.

When you close your account within one Chall app, you will lose access to your content and account across all other Chall services which are connected to that account.

Some of your content may still be available on the Platform after you delete your account pursuant to these Terms and linked policies and terms.

In the event of any suspected breach of these Terms or our Community Policy, we may investigate. While we do so, we are allowed to take down some or all your content or suspend your access to some or all the features of the Platform, acting reasonably and objectively depending on the seriousness of the suspected breach.

We, subsequently, might determine to temporarily suspend or permanently terminate your account, or impose limits on, or restrict your access to features of the Platform if:

- we determine, acting reasonably and objectively, that you are in material or repeated breach of these Terms or our Community Policy;
- we have objective grounds to reasonably believe that you are about to seriously breach these Terms or our Community Policy;
- we are legally required to do so; or
- it is reasonably required in response to dealing with a serious technical or security issue.

We record the number of times your account has violated our Terms. Repeated violations or a single severe violation may result in a permanent account ban depending on severity of your violations. The decision to remove your profile and content is ultimately made by Chall alone, acting in good faith.

If we have previously terminated your account for breaches of these Terms or Community Policy, but you use our Platform again (for example, by opening another account), we are entitled to suspend or terminate any such accounts.

We will notify you in advance to allow you time to download your data unless it is not appropriate for us to do so or we reasonably believe that continued access to your account will cause damage to us, our users or other third parties, or we are legally prevented from doing so.

If you think we have made a mistake in suspending or terminating your account, you can appeal by sending an e-mail to support@chall.no.

For the avoidance of doubt, if we suspend or terminate your account, or you delete your account, you will lose access to all Chall apps.

If Chall becomes aware of you using the Platform for illegal actions, Chall may report your activity to the local authorities for further investigations. Chall has the right to, and will in most cases, cooperate with local enforcement authorities if we reasonably believe that the content you post is or shows, directly or indirectly, illegal activities, or if we otherwise, acting reasonably, suspect that you are involved in illegal activities on the Platform. Chall’s cooperation with local enforcement authorities in such cases includes, but is not limited to, sharing your content and personal details.